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Our Guarantees

  • Fast & Reliable Delivery

    We start processing your order as soon as it’s placed, ensuring a smooth and timely delivery experience. No delays, no wondering where your package is. Every shipment is tracked from our warehouse to your doorstep.

  • 100% Secure & Protected Payments

    Your transactions are encrypted and protected end-to-end. We use trusted global payment gateways so you can shop with confidence. Your privacy and security are always our priority.

  • Quality You Can Feel

    Every product is chosen and tested for durability, comfort, and real-life usefulness. No gimmicks, no shortcuts. Just reliable pet essentials designed to last and make life better for you and your pet.

  • 24/7 VIP Customer Support

    We’re here to help, anytime. Whether you need product guidance, shipping assistance, or general advice, our support team responds quickly with real solutions — no bots, no waiting.

FAQ'S

Do you offer free shipping?

Yes! We offer free standard shipping on all orders, no minimum purchase required.

Can I order as a gift for someone else?

Definitely! Just enter their shipping details at checkout. We don’t include pricing info in packages.

How long does shipping take?

Shipping usually takes 2–8 business days, depending on your location. You will receive tracking details after shipping. NB: Maybe it takes about 20 days depending on your location and climate. But we will work hard to deliver your product in the shortest possible time.

What if I receive a damaged or wrong item?

We’re really sorry! Please contact us immediately with photos and we’ll send a replacement or refund you.

Still Have Questions?

We’re here 24/7 — use the chatbox on the bottom right to talk to us anytime,
or email contact@fenya.store by clicking the button below.

Contact Us